Speaking, again, personally and not as staff:
Is it not allowed to discuss points of improvement in other threads where they are contextually relevant?
Allowed, of course. Accepted as being in good faith? Not when the primary aim of the rhetoric is to frame the conversation as though the remainder of context has been settled on your last word, and when an ongoing complaint is an accusation of a refusal to engage with each point of comprehensive criticism.
I feel like this point mixes up providing a response and addressing an issue.
My personal expectation at this point is that the distinction will only be acceptably crossed under the condition that we capitulate to demands. We will not, and at this juncture my sole recourse is, again, to simply state that we are at an impasse.
One reason for the topic coming up like this is the lack of visibility into anything that happens, though. And to tackle the area where this would go in response, I believe, no I don’t mean full visibility into everything. The community doesn’t really get to see anything in this case.
The community gets to see the results. I myself encouraged you, in the extensive reply you quote above, to know a tree by its fruits. Wolfery is a place people care about, it is a place people enjoy, and it is a place people are invested in. This is the evidence. The community sees the results, they see our public statements, they know they enjoy being on the site.
We have expounded at length on our process- in detail. To use a very dorky metaphor, you have the equation we use, you have the result we get. We will not provide you the input variables. If that is not enough, then we are at an impasse- part of the equation is that the variables are hidden.
I will say again: there are many suggestions made about what we should do. With the exception of accepting an additional, external oversight body, we already do everything that has been suggested, and several others which the community has not yet proposed, but we already figured out.
There are several cases being re-litigated. With the reminder that I am speaking personally here: There are factors which are not public, and should not be which are known only to the involved parties, and dramatically change the nature of some of these cases. For some, there were certainly legitimate mistakes, which have been addressed internally. We will not be releasing Corrective and Preventive Action plan reports on these issues.
Regarding the other areas where claimed mistakes are seen as such because of a lack of information present to outside parties, it’s very hard for me at this juncture to avoid as direct and crass a reply as it’s not your business. A fair portion of what we do is, honestly, supportive. Mental health factors in. Personal grievances. Interpersonal relations. Honest but embarrassing mistakes. Would you want a doctor to have to take videos of your checkups and submit them to board review?
Can we just keep those interactions private, and release the others? Absolutely not- because then everyone knows that the people who had interactions which weren’t publicized have a particular kind of sensitive problem. Consider how you would express compassion towards someone with a stigmatized problem, and if the answer is not inclusive of ‘offering them dignified privacy’, then again, we are at an impasse.