Unable to Verify

Help Requests
#1

So I’ve gone ahead and donated because I just love this so much, however my email on PayPal is different than the one on my account.
No problem, I’d just change the account email.
However, there is an oddity here.
I’m just unable to get the confirmation email on my PayPal email, only on the original email.
Even if I keep trying to resend to get the email, check spam, every other folder as well, I can’t get the email received.
Is this a bug that I can’t get around now, seeing as my PayPal and my account emails are two different things?

I’m not even sure if this is the right place to put this…but I was up for hours last night trying to get it to be verified!
Little worn down.

1 Like
#2

Hiya Red, so, if you send a message to @Accipiter (the owner) who may have received the donation He should be able to verify if it has gone through or not.
It may also be an idea to let him know the name of a character that you own (don’t post here) so that if it has gone through you can get the supporter tag ^w^
As for the email not matching you may might have to talk to him about that x

1 Like
#3

Alrighty.
Thanks for the tip!

1 Like
#4

No Problem, hope I could help ^w^

#5

Just trying to figure out if I can message him as this account is new on the forums.
I’m rather illiterate when it comes to forum stuff -_-

1 Like
#6

If you are unable to click on his @ then message then you may have to wait for him to respond to the ping and message you >w<

#7

Good to know, thanks again!
And it was trust level, it just updated and now I have the option!

1 Like
#8

Issue still hasn’t been figured out sadly.

1 Like
#9

Hmm, has the money been taken from your account?

#10

Oh yeah, money has been out for a while.
It’s changing my Wolfery email to the email I use for Payment that is acting odd.
It refuses to send me the email to verify even though on the forums it is verified.
So on Wolfery I’m stuck with the email saying “Needs to be verified”

1 Like
#11

Okay. Back to see if I can help out. Sorry for the delay and silence there.

But first of all; Thanks for the donation!! I will try to do my best to keep making stuff better to the best of my abilities!

But… regarding the mail verification.
I assume you are still stuck like this:
image

But that clicking “Send new verification” does not mail you anything?
I tried to send you manually an e-mail to you, using support@mucklet.com .
Tell me if you do not see any such email in your mail or spam-box.
Since, if you get that email, then we might have some issue about your provider (not mentioning them here) have blocket mucklet.com mail for some reason.

2 Likes
#12

It turns out to that the IP range that included Mucklet.com had been blacklisted:

Diagnostic-Code: smtp; 550 5.7.1 Unfortunately, messages from [185.189.51.110]
weren’t sent. Please contact your Internet service provider since part of
their network is on our block list (S3150). You can also refer your
provider to http://mail.live.com/mail/troubleshooting.aspx#errors.
[BN8NAM04FT053.eop-NAM04.prod.protection.outlook.com
2023-04-12T06:21:23.026Z 08DB3B1275FC150D]

I’ve sent them a support ticket to unblock it.

Anyone know how to best avoid these kind of issues?
Maybe I should consider some service like MailChimp/Mandrill for outgoing mail?

1 Like
#13

This issue should be solved now, so you can try again, @RedTheRam!

I tried to contact Microsoft myself, but they replied the IP was: “Not qualified for mitigation”.

But after contacting the support of our hosting service, they contacted Microsoft/Outlook and had them whitelist our IP. I just tried it, and it works.

Just don’t spam the “Send new verification” button. :sweat_smile: It may take a while for mails to arrive, as we use our own infrastructure for mailing (rather than using some SMTP relay service), but it will arrive eventually! (Hopefully)

2 Likes
#14

Thank you, I got the mail and it’s been verified!

2 Likes