Help review Policies

Do you like legal documents? Of course you don’t. Neither do I! :persevere:

So, I need help in reviewing my drafts for the Privacy Policy and Terms of Service.
You’ll find them by opening an incognito tab and go to Wolfery.com. You’ll see the links below the Register button.

Spelling mistakes?
Clauses you think are missing?
Things in need of clarifications?
Policies you disagree with?

Any comments are welcome!

/Accipiter

I’m no lawyer, of course, but I didn’t spot any spelling issues or anything like that. It all sounds pretty reasonable as far as policies go. The only thing that occurs to me might be a venue clause or something, although I have a hard time imagining disputes arising over the terms.

Thanks for the input!
Yeah, I am no lawyer either.

Better safe than sorry. I’ll add a clause to state that any dispute be handled by Swedish court.

With my software assessor’s hat/compliance auditor’s hat on, using the word ‘Welcome’ in terms and conditions can be problematic. It’s one of the things for which we have to check as courts in various jurisdictions have taken it as an invitation to hack in the past.

It is considered best practice (by our legal team at least) to have the stuffy legal part entirely stuffy and formal, and move the friendly part to the manuals and/or quick start guide to avoid ambiguity.

Welcome to the forum, Tundra!
Oo! I like that hat. It is quite a useful one, indeed :grin:

Thanks for the input! I will look into the phrasing. I know some other larger sites use such language; Snap Chat ToS uses “Welcome!”, Discord ToS writes “Welcome to Discord!” and TikTok ToS writes “Welcome to TikTok, …”. But then again, they can probably pay lawyers if issues arise.

Stuffy and formal may be best from a legal perspective, but hopefully I can get away with more friendly and easy to understand. That was the idea at least :slight_smile:

I am more worried about the _ Limitation of Liability_ though, as most sites seems to have these hard to read, all caps sections with similar phrasings. I still don’t know if that is a US thing, or if a Swedish (EU?) service also needs something like that as well.
The one I have now probably wouldn’t be worth much if legal issues arise.

I think that you probably can. I’m sorry, my background is in safety critical, not commercial. . You have also limited to Swedish law, about which I know nothing practically so I’m going on what I know. I want to stress that ** I am not a lawyer and this is not legal advice**, (note use of bold instead of scary caps :grin: ) I am working on the things that I know have to be be avoided and/or must be checked during compliance audits and assessments from a safety critical perspective, so this is all written ‘as is’ and caveat emptor.

Most jurisdictions have a concept that that you cannot disclaim liability for something for which you are liable, so many of the liability disclaimers are dodgy at best. This one says explicitly that the service is provided as is and so on which is a good thing to have, it removes ambiguity.

One thing I would recommend strongly is getting rid of the phrase ‘We will try our best’ - saying anything like ‘trying our best’ or ‘make best endeavours’ is a world of pain. The UK, the EU and the US all recognise that as meaning you will sell off all your possessions, liquidate your company and drive yourself into bankruptcy and other equally horrifying things, to keep the service going. As it is considered to trump other parts of contracts, a previous employer dismissed someone quite senior on the spot for using the term ‘best’ in a contract.

So putting my money where my muzzle is, perhaps:

Disclaimers:
We provide this service to you “as is” and “as available”, without warranty of any kind. We want to keep it a fun and safe place to hang out, but we cannot promise that it will always be available or that it will be fit for any particular purpose.

Some places find that it helps them feel better if they put in a statement along the lines of 'This service is not designed for use in an emergency, for personal protection and safety or for the protection of property.

For more the general disclaimer, can I suggest this site as a reasonable starting point? Disclaimer Examples - TermsFeed Also look at things like the GNU licence and the FreeBSD licence.

I really cannot stress enough though, I am not a lawyer and do not understand Swedish law. If you’re at all unsure over something like this, it is worth consulting Citizen’s Advice Bureau or even shelling out for a couple of hours of a commercial lawyer’s time.

Wow! Thanks again for a lot of useful suggestions.

I have removed the “welcome”, and have replaced the Disclaimer with your suggestion.
I have also added a “Governing law” section to specify that disputes be handled by Swedish court.

And yes, I understand you are no lawyer. But even if you were, I would not hold you or anyone else liable for any suggestion or advice given to help out with the game, even if they turn out to be bad advice :wink: .

And eventually, I will look at paying some consultant to help me out. But for now, while still very small scale, this will do.

But yeah. I have no idea about Swedish laws either. Or EU laws. Seriously. It is all just very confusing. I just want to code! :sweat_smile: … mm… maybe I should code some.

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Of course it is confusing Lawyers invented laws so that only lawyers could profit from having invented law :laughing:

Maybe a bit late to the party, but while I think the text of both the Privacy Policy and Terms of Service itself are good, I do have a “problem” so to speak with the way it is presented.

As you already say in the opening post about how to access the pages, you have to jump to hoops to get to the page if you’re already logged in.
This in turn means that, if someone is always logged in, they technically can never see that you updated your policies in some way, other then doing more then clicking a single link.
On top of that, if you’re using an out-of-date browser (for example IE11 or earlier :nauseated_face: ) or a no-script extension, the front-page (and with it the links to the terms and policy) won’t load (alongside all the other website-content) so you can’t read them.

I would personally suggest to:

  • Have (a copy of) the terms/privacy documents on a separate page with it’s own URL.
  • Have a link to the these documents also somewhere while logged in, for example as one/two links in the sidebar just above the logout button in the Player-settings area (see mockup below)
  • Add a noscript-tag with those links (and maybe some other info) to the website (and possible also an IE-tag, albeit I hope that it is never seen :wink: )

Welcome to the forum! :smiley:
This idea is still very eligible! And I think your suggestions are good. I’ll add it to my Todos!

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